Terms of Service - MinRTT Control Panel

These Terms of Service ("Terms") govern your use of hosting services, including dedicated servers, colocation, cloud, and other related services ("Services") provided by MinRTT Inc, a company based in Austin, Texas ("we," "us," or "our"). Legal address: 14425 Falcon Head Blvd BUILDING E, Suite 100, Austin, TX 78738. By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Services

We provide hosting services, including dedicated servers, colocation, cloud, and other related services, including hardware, bandwidth, and basic support where applicable. Servers and resources are self-managed by the customer unless otherwise specified. Basic support includes hardware repairs at no extra cost for dedicated servers; additional support services (e.g., software configuration, troubleshooting) may be billed at our standard rates. Services are "as is" and subject to availability. We may modify Services with notice. Services are provisioned automatically upon payment where applicable. Once activated, Services are generally non-refundable due to resource allocation, except as provided under our 3-3-3 Guarantee below. RAID configurations, if provided, are for redundancy and performance but are not a substitute for backups. You are solely responsible for maintaining your own backups of data stored on the servers or resources.

2. User Responsibilities

You must be 18+ and provide accurate information.
Comply with all laws, including U.S. federal and Texas state laws.
Pay fees on time via credit card or bank transfer.
Maintain security of your account and servers/resources.
Contact our support team for any issues before initiating a chargeback or dispute with your payment provider.
Maintain your own backups; we do not provide backup services, and data loss may occur due to hardware failure, termination, or other reasons.

3. Prohibited Activities

You may not use Services for:

Spam, unsolicited emails, or phishing.
Illegal activities, including child exploitation, terrorism, or distribution of controlled substances.
Hacking, DDoS, malware, or unauthorized access.
Infringing intellectual property.
Overloading infrastructure or disrupting critical sectors (e.g., healthcare, power grids).
Any abuse that harms our network or other users.

We may monitor usage and suspend/terminate for violations.

4. Payments and Refunds

Fees are monthly and non-refundable, except as guaranteed by our 3-3-3 Guarantee (when not abused). We process payments via Stripe. You authorize recurring charges and agree that all sales are final upon service activation. Late payments incur 1.5% interest. We may adjust prices with 90 days' notice.

Promotional and Signup Credits: Account credits issued for promotional purposes, including signup bonuses, referral and invite bonuses, phone verification bonuses, and trial credits, are provided at our sole discretion, have no cash value, and are non-refundable and non-transferable. We may reduce or remove any such promotional credit from an account if it has not been applied to a paid service within 30 days of being credited to the account. This does not affect credit representing funds you have actually paid to us.

3-3-3 Guarantee:

Scope: The 3-3-3 Guarantee applies exclusively to dedicated server orders. Colocation services (per-U and full rack), cross-connects, custom bandwidth arrangements, cloud services, and other non-dedicated-server products are not eligible for the 3-3-3 Guarantee. Refund, price-lock, and advance-notice terms for those products are governed by their individual service agreements.

3-Day Money Back Guarantee: You may request a full refund within 3 days of initial payment and service provisioning. This is limited to three refunds per customer/account to prevent abuse (e.g., repeated sign-ups and cancellations). Refunds are not available if the service has been used for prohibited activities, generated significant traffic (>1 TB), or if we detect patterns of cycling abuse. Requests must be submitted by canceling the service at the bottom of the relevant service page and are subject to review; we reserve the right to deny if abuse is suspected.
3-Year Price Lock: Your initial monthly fee is locked for 3 years from sign-up, subject to compliance with these Terms.
3-Month Advance Notice of Price Changes: Any price adjustments after the lock period will be notified at least 90 days in advance.

The 3-Day Money Back Guarantee applies only to dedicated servers that are available for instant deployment from our existing inventory. Orders that include servers requiring custom configuration (indicated as "Next Business Day" delivery during checkout) are not eligible for the 3-Day Money Back Guarantee. The 3-Year Price Lock and 3-Month Advance Notice of Price Changes remain in effect for all dedicated server orders.

You agree not to dispute charges without first attempting resolution through our support, and improper chargebacks may result in account suspension, additional fees, and collection actions.

5. Chargeback Disputes

By using our Services, you agree to resolve any billing disputes directly with us before filing a chargeback with your credit card issuer or payment processor. You acknowledge that we provide evidence of service delivery (e.g., access logs, provisioning timestamps) to defend against disputes. Filing a chargeback without prior contact may be considered a breach of these Terms, leading to immediate termination and liability for any costs we incur (e.g., chargeback fees from Stripe). We reserve the right to contest all chargebacks and provide documentation showing your acceptance of these Terms and receipt of Services.

6. Termination

For services ordered via the control panel, you may cancel at any time during the active term within the control panel.
For colocation and custom solutions, cancellation requires notice as defined in your contract, or 60 days if not defined in the contract.
We may terminate for breach, non-payment, or legal reasons without notice.
Upon termination, data may be deleted; back up your content.

7. Limitation of Liability

We are not liable for indirect damages, data loss, or downtime. Liability is limited to fees paid for the current service period. Network uptime is governed by our Service Level Agreement, which sets out service credits as the sole and exclusive remedy for any SLA failure.

8. Indemnification

You indemnify us against claims from your use of Services, including any chargeback-related disputes.

9. Changes

We may update Terms with notice. Continued use constitutes acceptance.

10. Remote Hands (Colocation)

Remote hands covers physical and hands-on work we perform on your behalf on customer-owned equipment in our colocation facilities, requested through our support system. Remote hands rates and any included allowances are governed by your individual colocation service agreement. Where your agreement does not specify, the following default rates apply:

Scheduled Remote Hands — $75 per hour. Non-urgent work performed at a time mutually agreed between you and us, based on our best availability.
Emergency Remote Hands — $350 per hour. Urgent work that you request be started as soon as possible. We guarantee to begin such work within six (6) hours of the request, and typically begin sooner, usually within two (2) hours.

Both scheduled and emergency remote hands are billed with a one (1) hour minimum for the first hour, and in thirty (30) minute increments thereafter. Time is measured from when our technician begins work on your request until the work is complete, including any diagnosis, coordination, and testing.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any disputes arising out of or related to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Travis County, Austin, Texas.

Contact: Submit a support ticket / +1.844.818.2656 / 14425 Falcon Head Blvd BUILDING E, Suite 100, Austin, TX 78738.