Terms of Service - MinRTT Control Panel

These Terms of Service ("Terms") govern your use of hosting services, including dedicated servers, colocation, cloud, and other related services ("Services") provided by MinRTT Inc, a company based in Austin, Texas ("we," "us," or "our"). Legal address: 14425 Falcon Head Blvd BUILDING E, Suite 100, Austin, TX 78738. By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Services

We provide hosting services, including dedicated servers, colocation, cloud, and other related services, including hardware, bandwidth, and basic support where applicable. Servers and resources are self-managed by the customer unless otherwise specified. Basic support includes hardware repairs at no extra cost for dedicated servers; additional support services (e.g., software configuration, troubleshooting) may be billed at our standard rates. Services are "as is" and subject to availability. We may modify Services with notice. Services are provisioned automatically upon payment where applicable. Once activated, Services are generally non-refundable due to resource allocation, except as provided under our 3-3-3 Guarantee below. RAID configurations, if provided, are for redundancy and performance but are not a substitute for backups. You are solely responsible for maintaining your own backups of data stored on the servers or resources.

2. User Responsibilities

You must be 18+ and provide accurate information.
Comply with all laws, including U.S. federal and Texas state laws.
Pay fees on time via credit card or bank transfer.
Maintain security of your account and servers/resources.
Contact our support team for any issues before initiating a chargeback or dispute with your payment provider.
Maintain your own backups; we do not provide backup services, and data loss may occur due to hardware failure, termination, or other reasons.

3. Prohibited Activities

You may not use Services for:

Spam, unsolicited emails, or phishing.
Illegal activities, including child exploitation, terrorism, or distribution of controlled substances.
Hacking, DDoS, malware, or unauthorized access.
Infringing intellectual property.
Overloading infrastructure or disrupting critical sectors (e.g., healthcare, power grids).
Any abuse that harms our network or other users.

We may monitor usage and suspend/terminate for violations.

4. Payments and Refunds

Fees are monthly and non-refundable, except as guaranteed by our 3-3-3 Guarantee (when not abused). We process payments via Stripe. You authorize recurring charges and agree that all sales are final upon service activation. Late payments incur 1.5% interest. We may adjust prices with 90 days' notice.

3-3-3 Guarantee:

3-Day Money Back Guarantee: You may request a full refund within 3 days of initial payment and service provisioning. This is limited to three refunds per customer/account to prevent abuse (e.g., repeated sign-ups and cancellations). Refunds are not available if the service has been used for prohibited activities, generated significant traffic (>100 GB), or if we detect patterns of cycling abuse. Requests must be submitted by canceling the service at the bottom of the relevant service page and are subject to review; we reserve the right to deny if abuse is suspected.
3-Year Price Lock: Your initial monthly fee is locked for 3 years from sign-up, subject to compliance with these Terms.
3-Month Advance Notice of Price Changes: Any price adjustments after the lock period will be notified at least 90 days in advance.

The 3-Day Money Back Guarantee applies only to servers that are available for instant deployment from our existing inventory. Orders that include servers requiring custom configuration (indicated as "Next Business Day" delivery during checkout) are not eligible for the 3-Day Money Back Guarantee. The 3-Year Price Lock and 3-Month Advance Notice of Price Changes remain in effect for all orders.

You agree not to dispute charges without first attempting resolution through our support, and improper chargebacks may result in account suspension, additional fees, and collection actions.

5. Chargeback Disputes

By using our Services, you agree to resolve any billing disputes directly with us before filing a chargeback with your credit card issuer or payment processor. You acknowledge that we provide evidence of service delivery (e.g., access logs, provisioning timestamps) to defend against disputes. Filing a chargeback without prior contact may be considered a breach of these Terms, leading to immediate termination and liability for any costs we incur (e.g., chargeback fees from Stripe). We reserve the right to contest all chargebacks and provide documentation showing your acceptance of these Terms and receipt of Services.

6. Termination

For services ordered via the control panel, you may cancel at any time during the active term within the control panel.
For colocation and custom solutions, cancellation requires notice as defined in your contract, or 60 days if not defined in the contract.
We may terminate for breach, non-payment, or legal reasons without notice.
Upon termination, data may be deleted; back up your content.

7. Limitation of Liability

We are not liable for indirect damages, data loss, or downtime. Liability is limited to fees paid for the current service period. No warranties beyond uptime SLA (99.9% guaranteed).

8. Indemnification

You indemnify us against claims from your use of Services, including any chargeback-related disputes.

9. Changes

We may update Terms with notice. Continued use constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any disputes arising out of or related to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Travis County, Austin, Texas.

Contact: Submit a support ticket / +1.844.818.2656 / 14425 Falcon Head Blvd BUILDING E, Suite 100, Austin, TX 78738.